​Leadership and Team building

 

• Build and manage a high-performing, diverse, Product Design team to consistently deliver impactful user-centered experiences that meet user needs and business goals.

• Inspire, lead, and engage the team by providing mentorship through constructive feedback and guidance, fostering design excellence in every aspect of our work.

• Introduce new user-centered methodologies, frameworks and thought leadership to help the team facilitate strategic alignment across the organization.

• Keep the team engaged by providing strategic clarity, direction and focus while identifying and unblocking barriers to success.

• Cultivate a culture of creativity, trust, joy, and collaboration, where innovative ideas thrive and teamwork flourishes.

• Leverage Generative AI to streamline workflows, automate repetitive tasks, and enhance team productivity, driving greater efficiency across design and development processes.

• Manage the team’s annual budget, including operational and capital allocations, and oversee the procurement of design tools to maximize efficiency.

User Experience and Product Design
 

• Navigate ambiguity, and drive clarity that brings the user, technology, and business together through design thinking and user-centered design for evolving problem spaces and drive innovation at scale.

• Oversee the creation, implementation and governance of the design system, ensuring alignment, accessibility, and consistency across brands.

• Drive the user research practice to foster understanding and empathy for user needs by guiding the definition, planning, execution, and synthesis of qualitative and quantitative research.

• Advocate for design’s impact on business success through data-driven storytelling that highlights user needs and experiences.

• Champion accessibility and inclusive design, ensuring compliance with WCAG standards. 

• Lead complex B2B and B2C design initiatives from concept to launch, setting and achieving key success metrics.

• Harness Generative AI to create intuitive user experiences by personalizing content, interactions, and recommendations to match individual needs and preferences.

Vision and Strategy
 

• Contribute to strategic decisions around the future direction of our products, establishing a long-term vision while ensuring near-term product features ladder up to a holistic user experience that delivers on the user needs and business goals.

• Embody a growth mindset and a deep curiosity for the business, emerging technologies and human behavior to identify product opportunities.

• Effectively communicate the team's goals (both within the team and outside the team), and connect related projects across the company.

Cross-Functional Collaboration
 

• Lead collaborative workshops to drive alignment and innovation, teaching a range of methods for co-creation. 

• Develop and nurture relationships with stakeholders and partners in service of discovering and delivering great products for our users and the best outcomes for the company.

• Collaborate closely with our Product, Engineering, Consumer Insights, Digital Marketing and Brand partners to define strategy, plan OKRs, align on priorities and execute on product roadmaps.

• Partner with executives and stakeholders to integrate design processes into business strategies, to streamline workflow and accelerate time-to-market.