Inspiring and Guiding Teams

• Oversee the overall vision, execution, culture, process and results of the Product Design team.

• Create a culture where creativity, trust, joy, and collaboration come naturally—making it easy for great ideas to grow and for teams to thrive together.

• Encourage an inclusive, open environment that makes space for different perspectives and work styles.

• Inspire, lead, and engage the team by providing mentorship through constructive feedback and guidance, fostering design excellence in every aspect of our work.

• Build the career development strategy, flow, and resources to support managers and designers grow and succeed.

• Keep the team engaged by providing strategic clarity, direction and focus while identifying and unblocking barriers to success.

• Introduce user-centered methodologies, frameworks and thought leadership to help the team facilitate strategic alignment across the organization.

• Leverage Generative AI to streamline workflows, automate repetitive tasks, and enhance team productivity, driving greater efficiency across design processes.

• Manage the team’s annual budget, including operational and capital allocations, and oversee the procurement of design tools to maximize efficiency.

Crafting Thoughtful Experiences

• Lead multiple complex B2B and B2C large scale cross-platform design initiatives from concept to launch, setting and achieving key success metrics.

• Oversee the creation, implementation and governance of the design system, ensuring alignment, accessibility, and consistency across brands.

• Drive user research to foster understanding and empathy for user needs by guiding the definition, planning, execution, and synthesis of qualitative and quantitative research.

• Map out user journeys, create personas, and break down tasks to shape the experience strategy.

• Focus on understanding users, challenging assumptions, and coming up with creative solutions through design thinking.

• Ensure our products and features are valuable for our members, easy to use, and of the highest level of craft and execution.

• Harness Generative AI to create intuitive user experiences by personalizing content, interactions, and recommendations to match individual needs and preferences.

 

Championing User-Centered Design

• Inspire teams across the company to embrace design thinking, putting users at the center and applying systems thinking to drive innovation that scales.

• Advocate for design’s impact on business success through data-driven storytelling. ​​

• Champion accessibility and inclusive design, ensuring compliance with WCAG standards. 

• Embody a growth mindset and a deep curiosity for the business, emerging technologies and human behavior to identify product opportunities.
   

Shaping the Big Picture

• Contribute to strategic decisions around the future direction of our products, establishing a long-term vision while ensuring near-term product features ladder up to a holistic user experience that delivers on the user’s needs and business goals.

• Lead product direction and strategic thinking by articulating a product vision, and goals, identifying opportunities, and making decisions based on the impact on people and the company.

• Embody a growth mindset and a deep curiosity for the business, emerging technologies and human behavior to identify product opportunities.

• Measure success in terms of both human and business impact.

• Excel in written, oral, and visual storytelling to drive team and business outcomes.

 

Building Strong Partnerships

• Team up with Product, Engineering, and business stakeholders to align business goals with product roadmaps, while making sure broader company initiatives come together in a way that feels connected and collaborative.

• Foster strong cross-functional collaboration by translating complex ideas—from technical constraints to data insights—into clear, compelling narratives.

• Collaborate with Product and Engineering to define strategic priorities and craft OKRs that drive alignment, focus, and measurable impact.